This course covers the marketing process and the activities of marketers. The material will cover the marketing planning and principles which are necessary for any type of successful business decision and enterprise, product or service, large or small, for profit or not-for-profit organizations. The creation of customer value, an analysis of the changing business environment and its impact, identification of the customer and an understanding of their decision making, as well as marketing research methods and their linkage to effective marketing strategies will be examined and applied.
This course introduces students to the management aspects of Human Resources. Specific focus is on the factors that affect the overall atmosphere in the workplace and which contribute to an environment conducive to maximum productivity. Effective strategies for hiring, motivating, managing, and retaining staff will be introduced. Students will study the following topics: the strategic importance of Human Resources and the role of the HR Manager; competitive challenges facing Human Resources; job analysis and design; Human Resources planning; recruitment and selection; health and safety; and employee rights and discipline.
This course covers integrated business processes management using enterprise resource planning (ERP) systems. Many large organizations use ERP systems as the backbone for data collection and information sharing across all areas of the business. In this course, students will use an ERP software to examine how various business tasks or activities are managed, with particular attention paid to how these activities span across functional areas of the business. Students will develop an understanding of the many chains of interrelated events that must occur for any business to successfully serve its internal and external customers. Students will execute tasks for a fictitious business, carrying out activities related to sales order processing, credit and receivables risk management, pricing, procurement, material requirements planning, and production planning. Upon completion of this course, students will have developed a high-level view of the chain of information among and between functional areas of the business, and how the use of an ERP system can contribute to organizational efficiency.
This course covers a wide variety of introductory topics that relate to the management of a company or other organization. The course will focus on the factors that affect the success of businesses in Canada. It will review the entrepreneurial spirit and character it takes for individuals to start their own business. It will explore different kinds of business types and the way they compete in the global economy today. The course introduces management techniques, business planning, as well as ethical business practices.
Operations Management is the art and science of ensuring that goods and services are created and delivered successfully to customers. This course will cover the essential aspects of this field of study at the tactical level.
- Explain Operations Management responsibilities in the corporation and within their respective value/supply chains
- Describe quality and outline the various quality management programs
- Understand how operations management strategies are linked with goods and service processes within facilities to achieve a competitive advantage
- Comprehend the importance of a forecast, its process and understand how the forecast results are managed within the corporation by varying inventory levels, amending the AP, MPS and MRP and scheduling issues for both goods and services
- Identify the principles of lean systems and the advantages of using technology to apply these concepts to production systems or service operations
Participants will learn the advantages and limitations of the four modes of transportation: road, rail, air and water, as well as intermodal transportation. Topics covered include the role of freight forwarders, brokers and integrated transportation companies. This course will introduce participants to transportation documentation and allow them to experience basic load planning. Participants will gain an overview of contracts, insurance, customs clearance and letters of credit. The fundamentals of Incoterms 2000 and their impact on buyer-seller responsibility for transportation will also be examined.
- Describe how transportation contributes to a well-managed supply chain.
- Describe the key attributes of road, rail, ocean, air and intermodal transportation.
- Demonstrate the basics of load and route planning.
- Demonstrate an understanding of weight and volume calculations as it impacts cargo rate calculations.
- Describe key aspects of special and dangerous goods transportation.
- Describe the attributes of proper cargo insurance.
- Describe the impact of cargo security, especially on cross-border freight.
- Demonstrate an understanding of how Uniform Commercial Code (UCC) and Incoterms 2010 impact and define the transportation department’s responsibilities.
- Describe a supply chain
- Describe the importance of Supply Chain in SCM
- Describe the importance of Forecasting in SCM
- Describe the importance of Inventory Management in SCM
- Describe the SCM planning process
- Describe the role of Transportation and Warehousing in SCM
- Describe how technology can support integrated Supply Chain processes
- Assess the potential impact of supply chain initiatives or shortcomings
Supply Management is the process of managing flows of goods, services knowledge and resulting finances.
The goal of this course is to have candidates appreciate the procurement process and how it fits into the overall field of Supply Management. The procurement process extends well beyond the boundaries of the procurement department. For instance, senior management will be heavily involved in selecting supply partners. Similarly design departments will be heavily involved in selecting key technologies, which will have major implications in selecting suppliers. However, in most organizations the procurement department plays an integral role in all major procurement activities, in either a lead, or supporting role.
This course develops the tactical aspects of procurement. It intends to provide information and techniques to allow junior to intermediate procurement staff to work more effectively. For those not currently working in a procurement role, the course may prepare you for a move to such a role, or may just allow you to work more effectively with procurement staff.
- Describe the historical developments of Procurement and how it fits within an overall Supply Chain
- Define: Supply Chain Management, Value-Chain, Purchasing
- Define types of Tender processes and explain their uses
- Understand the Integration of Supply Chain with enterprise objectives
- Explain best practices for: sourcing, selecting and evaluating suppliers
- Explain contract formation, the competitive bidding laws of Canada and ethics
- Apply negotiation tactics and techniques appropriately
- Appreciate the use of calculations for; the total cost of ownership, the break-even point, cost management and the learning curve
- Understand the need for quality from suppliers
- Describe the basics and need for lean inventory management
- Explain the differences between commercial, government and retail buying of goods and services